We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Pay the return shipping fee by yourself
Exceptions / non-returnable itemsSuch as special orders or personalised items If you have any questions or concerns about your specific item please contact us.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
dxbracelet@gmail.com
yongpeng@dxbracelet.com
Contact any of the above emails and we will handle it for you
